More testimonials are being added all the time. If you would like to leave a review of our services you can via TruLocal, WOMO, Yelp! or Google+.
I signed up to WOMO just to review this business. I would say that my experience of their customer service ranks among the highest I've encountered anywhere. As an example, the first time I visited, I'd just arrived in Australia. The shop had just closed, and I needed a couple of keys cut. The gentleman saw me there and opened up the shop just to help me out, and when I was a couple of dollars short of the cost of the two keys I'd had cut, he told me not to worry about it and to enjoy my time in Australia. I've been back a few times since then over the past year, and service has been of a similarly unfailing high standard. Friendly, efficient, customer focused - a real pleasure. Thanks!- burngirl | in Northcote VIC
Rob looked after me at each instance and I have to say that he was proactive in his service, friendly, helpful, great when I had the kids with me earlier this week, and prompt when everything came together and he could solve my car remote problem. Really great, thanks Rob!- MarcA293 | in Northcote VIC
As a local property manager, I have had many tradespeople disappoint me over the years except the boys from Metrolock. They are punctual, clean and well priced in the market place. There smiles and willingness to help should be admired by other tradesman.- John B.. Melbourne Victoria
All the best Metrolock.
I popped in asking after a small part for an internal door. The bloke found the part and fitted it.. for free! Friendly business that had some good advice on window locks too. Will use them in future.- AndyJ24601 | in Thornbury VIC
"All I can say is these guys are EXCELLENT! Very honest, trustworthy and definitely know their stuff! They spent time working on a lock solution for a custom gate when all other locksmiths said it wasn't possible! Excellent workmanship and customer service, very reliable and very reasonably priced! I will definitely be using and recommending Metrolock in the future. A++++++"- MummaZ | Northcote, WOMO
"Had a full house alarm installation. James and Rob did a wonderful job and were very accommodating to my requests (and my cats!).- jessicaa26 | Reservoir, WOMO
Due to complications with the structure of my home a different alarm system from what was quoted needed to be installed though the initial quoted price did not change.
Great price, great service and my system installation commenced within less than 48 hours after being given my quotes.
Attention to detail is fantastic and the ongoing support offered upon completion is more than I expected.
Definitely recommend Metrolock and will use them for my next property."
"Walking into metrolock has restored my faith in customer service. Metrolock exeplifies what customer service should look like. I had an issue with the ignition lock of my car that was resolved promptly and in a friendly attentive manner.Sometimes fantastic customer service cannot be explained in words, its more of an array of thoughts and feelings experienced and in metrolocks case, the thoughts and feelings were both positive and refreshing.If I have any other locksmith needs, I would definelty go back to metrolock and recommend them to family and friends."- PrivateInvestigatorGeorge | Pascoe Vale South, WOMO
When I needed locks changed to my property, I telephoned this company as they were located nearby.- MazB35 | in Epping VIC
The gentleman who attended was friendly and courteous i am very happy to use metro lock again in future based on this experience.
New remotes for Garage. Great service great value. Did the job right there and then with no fuss, very friendly and helpful guys.- lawrenceb1: Melton West VIC
Always good service, and they know their stuff. Very handy to me and always very friendly. I have been there several times and will go back again if I have lock problems.- Greg W
I went in with 4 locks needing immediate rekeying and was met with helpful, quick, high-quality service.- katem74 | in Fairfield VIC
The guys at Metrolock were fantastic and have extensive knowledge of security systems generally, however if they aren't quite sure they will brainstorm until they get it right and find the best solution to tricky situations. My first encounter with Metrolock was after being robbed which is unfortunately the reason most of us have experiences with locksmiths. I had decided that this time around I needed more security and i purchased a safe and new locks etc. James explained the simplicity and cost of alarm systems these days which are often wireless easy to install and for peace of mind reasonably inexpensive. I then decided to purchase an alarm system, the alarm was a challenge as I have a cat who would set off the pet sensors as he was very energetic, although James was sceptical about his own products he was determined to give it a go until he got it right. He spent a lot of time at my residence, doing just that, he was always careful of my animals as to not let them out and letting me know what he needed to do, he would also insist on cleaning up after himself which is unlike many other tradesmen I have had through my home. Recently James was here during an extension and asked if the electrician had put cable in for computers etc. the electrician had not done that and it was suggested by James that the right time to do it was now before the plastering because I would need more points one day, for the internet tv etc. James also was able to fix the phone line for as I had been without a landline for nearly 2 months due to the electrician not being able to find the fault, James found the fault within 15 minutes crazy but true! At the time of the reno I also purchase a doorbell video thing which is very helpful when you are at home on your own and people come to your door who either don't know/or don't wish to know, I have a choice now I either open the door or not or speak to them via the intercom. I have found both Rob and James extremely professional, helpful, on time, and very genuine. I would never hesitate to recommend them to anyone for their security needs.- sparkydog | in Thornbury VIC
Lost keys to my 2002 Holden Astra. Guys there were good on price and fit me in there busy day! Rang a few people there price was very competitive!- joannet13 | in Northcote VIC
"Have used Metrolock on several occasions. Keys cut immediately whilst providing a friendly service. Reasonable priced and great workmanship. Highly recommended!"- silviag | Northcote, WOMO
Used the guys again had my investment property rekeyed for peace of mind for the new tenants. Great Melbourne Locksmith.- monicab3 | in Morang South VIC
These guys know what they are doing. They changed all of our locks for us when we bought our house, unlocked a window that had no key, and provided us with advice on alarms and external key systems. they are always friendly and helpful ...and their keys always work!- Amanda C
Had a lock repaired as it wouldn't lock on my way to work came within 30 minutes fixed it and were really honest and friendly.- stabis75 | in Lalor VIC
We had a window lock replaced after a break in. We'd called two other locksmiths late in the afternoon but neither could come until the next day. James Splitgerber from Metrolock took our call and was at our house within half an hour. He inspected the damaged, advised us on a suitable replacement, returned to his office to retrieve the appropriate new locks, then came back to use and fitted them. It was finished in not much more than hour from our phone call. James was prompt, informative, pleasant and courteous throughout the job.- Snakehips | in Northcote VIC
We had an alarm installed and crimsafe screens fitted. Very personable, professional and (sic) knowledgable service. Despite encountering unforeseen difficulties with the existing wiring etc meaning alarm installation took nearly 2 days, we were still only charged the original quoted price. They worked damn hard too. Can't recommend James and his team highly enough for their advice, workmanship and communication.- Vebert | FromTrueLocal
Urgent lock replacement...these guys were the only locksmiths prepared to shuffle their schedule around to accommodate me. They arrived on time, completed the work in the time frame they estimated and even cleaned up. I can also say that their price was also very competitive having used locksmiths many times in the past. I'm very pleased and will be using these guys again. Thanks Rob and George.- John G | Moonee Ponds Vic.
Fantastic staff, very friendly and extremely helpful. Incredibly fast service would recommend these guys to anyone. Thanks Metrolock- leahw11 | in Preston VIC
I am an older citizen and needed urgent help with a key jammed in a lock. Rob ,the young man who assisted me was very courteous , the lock was fixed faster than it took me to tell Rob how old it was. He also gave me useful information about replacement options. Thank you for your kind attention.- Anon
Top quality products used and very professional service received. Great value for money. Very happy!- luisai | in Mill Park VIC
Used Metrolock and was extremely happy with the service. Highly recommend them.- David M. Melbourne Victoria
I needed a locksmith to unlock a top box lock on a scooter - Rob's service was second to none! Great rates and great service!!- stevenh13 | in Thornbury VIC
Had new locks alarm and cctv install great service. REAL TRADESMAN EVEN CLEANED UP after themselves:)- monicab3 | in Morang South VIC
These guys are great. Can't fault them.- mauriceo1 | Thornbury VIC
Patient understanding, know their stuff
Got a key cut somewhere else once. Crap
back to Metrolocksmiths and no problem
They easily solve what i found a very annoying niggling problem with a new lock - perfect advice and assistance